Shipping policy
Thank you for shopping with us! We will process your order as quickly as possible and ensure timely delivery. Below are our shipping policies:
Free Shipping:
Orders with a total value of $50 USD (including tax) or more qualify for free shipping.
Shipping Fee:
Orders with a total value less than $50 USD (including tax) will incur a shipping fee of $9.90 USD.
Order Processing Time:
We will process your order within 1-3 business days after receiving it. During processing, we carefully verify your order information to ensure that the products are prepared and ready for shipment.
Shipping Method:
We use postal shipping services to ensure the safe delivery of your products. During shipping, you can track your package with the tracking number provided.
Shipping Time:
Domestic shipping within the United States typically takes 7-12 business days. Delivery times may vary depending on the region, shipping carrier, or special circumstances (such as weather, holidays, etc.).
Holiday Delays:
Shipping may experience delays during holiday periods. We strive to notify our customers in advance of any delays, and we appreciate your understanding.
Tax Information:
All product prices exclude taxes. Applicable taxes will be calculated based on your location and will be displayed at checkout, allowing you to see the tax amount before completing your payment.
Shipping Coverage:
We currently ship to the United States and Germany. If you would like to ship to another country or region, please contact our customer service team to inquire about international shipping options.
Lost or Damaged Packages:
We provide shipping insurance for every order. If a package is lost or damaged during transit, please contact our customer service team as soon as possible, and we will assist you with the claim process.
Returns & Exchanges:
If you are not satisfied with the product you received, please contact us within 30 days of receiving your items to request a return or exchange. Returned products must be in unused condition and in their original packaging.